Software Support Analyst

Job Type: Permanent
Industry: IT
Location: Farnborough

  • Do you have knowledge and experience of the software development lifecycle?
  • Are you looking for an exciting new fast paced opportunity?

If you have answer YES to these questions, we could have the ideal role for you.

Impetus Automotive are now looking to recruit an experience Software Support Analyst to work with cutting edge technologies. This role is based in Farnborough,

What will I be responsible for?

Joining the business as a Software Support Analyst, you will become part of a team providing support and testing services as part of a larger development team. The is includes testing latest releases of our software as well as providing 1st and 2nd line support services to our end users. On a daily basis, this will involve:

  • Issue investigation when problems are communicated by internal and external users (i.e. Retailers).
  • Issues / enhancement tracking and planning
  • Creation of a new suite of regression testing reports based upon those currently available and adding more where potential functional gaps appear. Also ensuring that regression test suite is maintained to include tests for new features that are added as the product matures
  • Weekly status meetings with Programme Owner
  • ‘Smoke Testing’ to ensure the stability of the platform day-2-day
  • Commissioning an issues / feature reporting suite to support the weekly status meetings.

Who are we looking for?

As our ideal Software Testing Analyst, you will be able to demonstrate proven experience working in a software test position. You will have knowledge and experience of the software development life cycle, test plan creation and diagnosing problems in complex software solutions. You will also require the following skills and experience:

  • Excellent problem-solving skills
  • Ability to manage own workload and prioritize activities
  • Proven experience of related support or testing products
  • Minimum 2:2 degree (in a computing, business or related numerate subject)

Technical Skills – Desirable

  • Database querying skills (SQL Server or MySQL)
  • Automated test scripting
  • Microsoft test manager
  • Experience in a variety of testing efforts

Rewards & Hours

In return for your hard work as our Software Support Analyst, you will be entitled to a competitive salary and a range of benefits.

If you feel you have the passion for all things creative, we want to hear from you! Please click APPLY below to register your interest in the role of Software Support Analyst.